AE Smokes provides shipping to eligible addresses across Canada using trusted delivery partners. This page explains shipping costs, processing times, tracking, delivery issues, and what to do if there is a problem with your shipment.

Where We Ship

AE Smokes currently ships to eligible addresses within Canada.

We do not offer international shipping at this time.

Delivery availability may vary for certain rural, remote, or otherwise restricted locations.

Shipping Cost

Our standard shipping rates are:

Orders under $299: $35 flat-rate shipping
Orders of $299 or more: Free shipping

The applicable shipping charge will be displayed during checkout before you complete your order.

What Courier Company Do You Use?

At AE Smokes, we prioritize efficient and reliable delivery services to provide a smooth shopping experience for our customers.

Preferred Courier: Canada Post is one of our primary shipping partners for deliveries across Canada. The courier assigned to an order may vary depending on the delivery destination and service availability.
Service Assurance: We work with established delivery providers to help ensure orders are handled carefully and delivered as efficiently as possible.

The carrier handling your shipment will be identified in your tracking information once your order has been prepared for delivery.

Order Processing

Orders begin processing after payment has been successfully received and confirmed.

Most orders are typically processed within 1–2 business days.

Business days do not include weekends or statutory holidays.

Processing may occasionally take longer during:

Holidays
High order volumes
Severe weather
Carrier service disruptions
Other exceptional circumstances

Once your order has been transferred to the delivery carrier, tracking information will become available as the shipment moves through the carrier’s network.

Tracking Your Order

Once your order has been prepared for shipment, you will normally receive an automated email containing your tracking information.

Your tracking notification will include the tracking number or tracking link for the carrier handling your shipment.

Tracking information may not update immediately after the shipping label has been created.

Please allow approximately 1–2 business days for the carrier to receive, scan, and begin updating the shipment.

I Didn’t Receive My Tracking Information

First, check your email’s spam or junk folder because automated shipping notifications may occasionally be filtered.

If you still have not received tracking information after the expected processing period, contact us at [email protected] and include your order number.

Check Your Shipping Address

Please carefully review your shipping address before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us immediately at [email protected].

If the order has not yet been processed or transferred to the carrier, we will make reasonable efforts to correct the address.

Address changes cannot be guaranteed once processing or shipment has begun.

Delivery Times

Delivery times vary depending on:

Your location
The assigned carrier
Service availability
Weather conditions
Holidays
High parcel volumes
Rural or remote destinations
Carrier service disruptions

Any estimated delivery date provided by a shipping carrier should be considered an estimate rather than a guaranteed arrival date.

AE Smokes works to process and dispatch orders promptly, but final delivery timing depends on the carrier handling the shipment.

Delayed Shipments

If your expected delivery date has passed, first check your tracking information for the latest update.

Temporary delays can occur because of weather, carrier operations, holidays, high shipping volumes, remote destinations, or other circumstances outside our direct control.

If tracking has stopped updating or your shipment appears significantly delayed, contact AE Smokes with your:

Order number
Tracking number
Description of the issue

We will review the available tracking information and help determine the appropriate next step.

Carrier Service Disruptions

If a shipping carrier experiences a significant service disruption, AE Smokes may use another available delivery provider when practical.

The carrier assigned to an order may therefore vary depending on your delivery destination, service availability, and current shipping conditions.

Lost Packages

If your tracking information indicates that your package may be lost, contact AE Smokes.

We will review the shipment and, where appropriate, assist with an investigation with the carrier responsible for the delivery.

The carrier may need to complete an investigation before the shipment can officially be considered lost.

If a package is confirmed lost, AE Smokes will review the:

Order details
Tracking history
Carrier investigation
Shipping circumstances
Available carrier coverage

The appropriate resolution will be determined based on the circumstances of the shipment.

For more information, see our Refund & Returns Policy.

Package Marked Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, first check:

Your mailbox or community mailbox
Parcel lockers
Your front entrance or property
Safe-drop locations
Building reception, concierge, or mailroom
With other members of your household

If the package still cannot be located, contact AE Smokes with your order number and tracking information.

We will review the shipment and, where appropriate, assist with an inquiry with the carrier.

Wrong Delivery Address

If tracking indicates that your shipment is being delivered to the wrong address, contact us immediately.

If the shipping address provided with your order was correct, we can review the shipment and determine whether an inquiry with the carrier is appropriate.

If an incorrect or incomplete address was provided when the order was placed, delivery correction options may be limited.

Damaged Packages

If your order arrives damaged, contact AE Smokes as soon as possible.

Please take clear photos or video showing:

The damaged product
The outer shipping package
Any visible damage to the package
The shipping label
Your invoice or order information

Keep the damaged product, shipping container, and original packaging materials while the issue is being reviewed.

The delivery carrier may require photographs, packaging, or additional information as part of an investigation.

Please do not mail damaged products back unless AE Smokes specifically provides return instructions.

For additional information, see our Refund & Returns Policy.

Missing or Incorrect Items

If an item is missing from your shipment or you received the wrong product, contact us and provide:

Your order number
A clear photo of your invoice or packing information
Photos of the products you received
A description of what is missing or incorrect

Email the information to [email protected].

Our team will review the order and determine the appropriate resolution.

Need Help With Your Shipment?

If you have questions about shipping, tracking, or an order, contact AE Smokes:

Email: [email protected]

Contact: AE Smokes Contact Page

You can also visit our AE Smokes FAQ for answers to common questions about orders, shipping, payments, returns, and other customer-service topics.